Dear Marianne,
Thank you very much for taking the time to share such detailed and honest feedback about your trip. We truly appreciate it.
First of all, I’m very glad to hear that overall you had a fantastic experience, especially the trekking portion with your local guide, it sounds like this was a real highlight of your journey.
At the same time, I sincerely thank you for your constructive comments, which are extremely valuable for us to improve:
Hanoi program: You are absolutely right, visiting three museums and a pagoda in one day can feel rushed, especially for travelers who prefer a slower and more in-depth experience. We will definitely review this and adjust future itineraries to allow more time and flexibility, particularly for museums like the Ethnology Museum which deserve a longer visit.
Guide pacing at the museum: I’m sorry to hear that you felt rushed. This is not the experience we aim to provide. As you are a solo traveller, I choose a group tour to help you on saving the budget. Normally, we will arrange private tour for bigger group so the guide will provide more detailed information.
Sapa & accommodation: Thank you for your honest comments. We understand that Sapa town can feel quite touristy, and we’re glad that the extension to the smaller villages suited you better. Your note about the length of stay and mosquito issue at the *** is also very helpful, and we will take this into account for future recommendations.
Dining with the guide: I sincerely apologize for this inconvenience. In Vietnam, guides sometimes try to give guests privacy during meals, but we fully understand your preference. We will make sure in the future that guides are more flexible and follow the guest’s wishes in this regard.
Thank you also for your remarks about Hanoi, we understand that the city can feel overwhelming at times, and we appreciate your perspective.
Once again, we are very happy that the trekking experience and parts of your journey were memorable, and we truly value all your feedback to help us improve our services.
We hope to have the opportunity to welcome you again in the future, perhaps with an even more tailored itinerary that better matches your travel style.
Warm regards, Evaneos Travel team
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